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FAQs

Get technical assistance from the Student Computing Help Center. Visit the Help Center in Barnard, call 704-687-6400 or submit your problem to the HelpDesk Online and a Technical Assistant will help.

Check the ITS Message Center for system alerts and the scheduled outages for additional information.
ITS Message Center
 
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What if Password Manager locks me out?

PW Manager will lock your account for 15 minutes after 3 failed attempts. Wait 15 minutes and try again. First time users will need to activate your NinerNET account to create your password and receive your User Name.

Student Computing Help Center
704.687.6400 | Barnard 109
HelpDesk Online
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