If you are experiencing problems accessing online services, please check the ITS Message Center for alerts and outages that may affect access. Check the lab updates to find out how outages may affect the lab schedules.

Password Reset HelpDesk Online ITS Message Center FAQs   Quick jump menu... How to Get Help Direct Access Residential Housing e-Learning Assistive Technology Web Tools UNC Charlotte Sites External Sites

How to Get Help

Visit the Student Computing Help Center in Barnard or call 704-687-6400. You can also submit your question to the HelpDesk Online and track the status.

Located in Barnard 109, the Student Computing Help Center is staffed by Technical Assistants who can help with
49er Express, NinerNET, e-Learning tools, University network login, printing and copying and answer technical questions about using Student Computing lab software. TAs are available to assist students with technical problems in the Student Computing labs and in the Help Center in Barnard.

Are you looking for a job on campus? Check out the TA FAQs and if you're interested in becoming a Technical Assistant, check the Student Computing website often for hiring updates.

Direct Access

49er Express provides simple and convenient access to University services, however there are times when the system may be unavailable due to scheduled updates or unexpected outages.

The following services have "Direct Access" links, so if they are not impacted by an outage, you can login to these services outside of 49er Express.

• Banner Self Service: https://selfservice.uncc.edu
  Click Enter Secure Area and login with your UNC Charlotte ID and PIN



• University Email with OWA: https://unccmail.uncc.edu
  Login with your NinerNET account



• Blackboard Vista: https://ncvista.blackboard.com/webct/entryPageIns.dowebct
  Select UNC Charlotte and login with your NinerNET account



• Moodle: http://moodle.uncc.edu
  Login with your NinerNET account



• Centra: http://centraone.uncc.edu

Residence halls and apartment villages receive Internet access via Road Runner. Get more information about Road Runner at UNC Charlotte. Wireless access is not available in residential housing.

Road Runner support is available in the UNC Charlotte Time Warner office, located on the right side of Maple Hall, near the Community Room. You can call, email or visit to get assistance.

The Center for Teaching and Learning provides tools for e-Learning, including Blackboard Vista and Moodle, the online course management systems, and Centra, the virtual classroom environment. Get more information about e-Learning tools, including Blackboard Vista how-tos, tips and help, as well as Centra FAQs. Contact the Student Computing Help Center for technical assistance with e-Learning tools.

Assistive Technology

Student Computing works with the Office of Disability Services to provide assistive technology that can make technology more accessible for students. Equipment and software is available to assist students with vision or hearing impairments, motor or orthopedic impairments or learning disabilities.

Web Tools

UNC Charlotte Sites

External Sites

Student Computing Help Center
704.687.6400 | Barnard 109
HelpDesk Online